Hand tools laid out in a row on a kitchen worktop above an appliance opening — A name, a number and an address to drive to. That is the whole of what gets kept.

What this website collects

Very little. The site is a set of static files. There is no advertising pixel, no cookie, no local storage, no embedded map, no hosted font and no contact form. Fonts are served from this domain, so a page view produces no request to any other company.

Our hosting provider keeps ordinary server logs — IP address, time, requested file, user agent — for security and capacity purposes. We do not read them for marketing and we do not join them to anything else.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

What we collect when you call

Your name, the phone number you call from, and the service address.
The appliance's model and serial designation from its rating plate, and what it is doing wrong.
What we found, what we fitted and what you were charged. That record is what makes the parts and labor warranty enforceable.

Why we keep it

To perform the repair, to order the correct part, to honour the warranty, and to meet the record-keeping obligations that come with running a licensed and insured trade business. That is the whole list.

Who else sees it

Parts distributors receive the model and serial designation needed to supply the correct component. Our payment processor handles card details directly; we never see or store a full card number. Nobody else receives your information, and we do not sell, rent or trade it.

How long we keep it

Job records are kept for as long as the warranty on that work can be claimed, and afterwards for as long as tax and insurance record-keeping requires. Enquiries that never became a job are discarded.

Your choices

Ask us on the phone for a copy of what we hold about your jobs, ask us to correct it, or ask us to delete it once the warranty period has expired. There is no portal — the same person who did the work handles the request.

Children

This is a trade service for property owners and occupiers. We do not knowingly collect information from anyone under 13.

Changes

If this notice changes, the date on this page changes with it. Last updated October 12, 2026.

Contact

Questions about this notice go to the same number as everything else: (904) 659-6634. Our terms of service are on the terms page.

Privacy notice