Privacy notice
This site sets no cookies, runs no analytics and makes no third-party requests. The information we hold is what you tell us on the phone in order to get an appliance fixed.
- Updated
- August 1, 2026
What this website collects
Nothing. The site is a set of static files. There is no analytics package, no advertising pixel, no cookie, no local storage, no embedded map, no hosted font and no contact form. Fonts are served from this domain, so a page view produces no request to any other company.
Our hosting provider keeps ordinary server logs — IP address, time, requested file, user agent — for security and capacity purposes. We do not read them for marketing and we do not join them to anything else.
What we collect when you call
- Your name, the phone number you call from, and the service address.
- The appliance's model and serial designation from its rating plate, and what it is doing wrong.
- What we found, what we fitted and what you were charged. That record is what makes the parts and labor warranty enforceable.
Why we keep it
To perform the repair, to order the correct part, to honour the warranty, and to meet the record-keeping obligations that come with running a licensed and insured trade business. That is the whole list.
Who else sees it
Parts distributors receive the model and serial designation needed to supply the correct component. Our payment processor handles card details directly; we never see or store a full card number. Nobody else receives your information, and we do not sell, rent or trade it.
How long we keep it
Job records are kept for as long as the warranty on that work can be claimed, and afterwards for as long as tax and insurance record-keeping requires. Enquiries that never became a job are discarded.
Your choices
Ask us on the phone for a copy of what we hold about your jobs, ask us to correct it, or ask us to delete it once the warranty period has expired. There is no portal — the same person who did the work handles the request.
Children
This is a trade service for property owners and occupiers. We do not knowingly collect information from anyone under 13.
Changes
If this notice changes, the date on this page changes with it. Last updated August 1, 2026.
Contact
Questions about this notice go to the same number as everything else: (904) 659-6634. Our terms of service are on the terms page.