A pan boiled over into the rear burner and after that it lit slowly and burned low. He stripped the head, cleared every port with a proper reamer and checked the orifice was clean. It lights straight away now.
Octavia B.2026-09-18
Customer feedback
What customers said after the call
Rated 4.9 out of 5 across 82 customer reviews. The 26 most recent are printed below in full, unflattering ones included; the rest sit on the service and coverage pages they were written about.
How should these be read?
Each entry is one call: what the appliance was doing, what got measured, what was changed and how the visit ended. They are printed newest first with a first name and a last initial, and none has been trimmed to make the average look better than it is.
A wall of nothing but top marks tells a reader nothing. A bench that has never had a part arrive slowly, or a booking go sideways, is a bench nobody has used, so those entries stay here too — and they are counted in the average above, not quietly dropped out of it.
The pool is larger than this page. The remainder is not withheld; each entry is shown where it is useful, on the service page for that work or the coverage page for that community, so a reader deciding about a steam oven in Eagle Harbor sees steam ovens in Eagle Harbor rather than everything at once.
No sum of money is quoted in any of them. What a visit costs is set out on the pricing page, in bands that can be held against the invoice, and what happens afterwards is on the warranty page.
The 26 most recent calls
All four zones cut out after about fifteen minutes on high. He found the cooling intake choked with dust left over from a remodel, cleared it, and made sure the vent path under the counter was not blocked.
Everett S.2026-09-15
The grill would not hold temperature with the hood down. He found the hood gasket perished and a heat shield missing under the firebox, sorted both of those, and it holds a steady temperature now.
Lowell D.2026-09-11
The steam cycle kept stopping about ten minutes in. He checked the tank pickup and the pump before anything else, found a thermal cutout that had opened, and replaced just that. It runs full cycles again.
Leland F.2026-09-10
The broil element glowed at one end only. He confirmed it had gone open partway along, fitted a new one, and checked that the relay driving it was not the reason the first element failed in the first place.
Rosamund E.2026-09-08
The noise is gone and the capture is much better than it was. He was straight with me that the duct run itself is undersized and that no motor will fully fix that, which I respect, but it is still not perfect.
Ambrose Q.2026-09-06
The middle burner lit on the second or third try and never on the first. He found the cap chipped on one edge so the ports fired unevenly, fitted a new one, and checked the rest of the top before leaving.
Thaddeus W.2026-09-02
The cooling fan carried on running for hours after the oven was off. He traced it to a sensor reading high rather than a stuck relay, changed it, and the fan now stops a few minutes after the door is opened.
Theodora Z.2026-08-31
Our rangetop had a burner that would light and then drop out as soon as the knob came back. He explained that the flame sensor has to sit in the cone, corrected its position, and it has held on low ever since.
Oriana C.2026-08-27
The blower had developed a rumble that got worse every month. He pulled the wheel, showed me how much grease had loaded onto one side of it, then cleaned and rebalanced it. That saved us a motor.
Ferdinand A.2026-08-23
The knobs had gone stiff enough that I could not turn them at all. He removed and cleaned the valve stems, regreased them with the right high temperature compound, and every one moves smoothly again.
Georgina E.2026-08-19
The wall oven was running about thirty degrees under the dial. He measured with a probe at three settings, recalibrated the control and rechecked it while I made coffee. Baking times are back to normal.
Peregrine D.2026-08-15
The outdoor grill lit on one side and sulked on the other. He pulled the burner tubes, found a wasp nest inside one venturi, cleared both and put the air shutters back where they were supposed to sit.
Callum E.2026-08-12
One zone buzzed and rattled loudly at high power. He explained that is the cooling side rather than the coil, found the fan mount had worked loose against the chassis, and secured it. Quiet again at any setting.
Augustin T.2026-08-12
Two zones on the induction top stopped recognising pans. He located a failed sensing coil under the glass, showed me the scorch mark on it, and fitted the replacement without pulling the counter apart.
Yolanda F.2026-08-09
One zone stopped recognising pans it had accepted for years. He measured the coil and the sensing circuit before touching anything, found a failed detection board on that half, and changed only that part.
Hamish P.2026-08-05
The steam oven kept flagging a fill fault partway through a cycle. He pulled the reservoir housing, found the pickup screen packed with scale, descaled the line and ran a whole cycle while we watched.
Adele M.2026-08-04
The hood blower ran at one speed whatever the switch was set to. He found a failed speed control up in the canopy, replaced it and washed the baffles while the panel was open. It is quiet on low.
Ignatius R.2026-08-01
The pump was audible but nothing reached the cavity. He found the line collapsed where it turns behind the reservoir housing, replaced that short section, and ran two full cycles before he would call it finished.
Perpetua L.2026-07-30
The left front burner clicked on and on without catching. He lifted the cap, showed me it had been seated a half turn off after a cleaning, dried the spark electrode and reset it. First click every time now.
Marisol H.2026-07-28
The upper oven preheated fine and then drifted down over an hour. He measured the sensor against its curve instead of swapping it blind, found it drifting once hot, and changed it. It has been steady since.
Lavinia Q.2026-07-26
Our oven door had dropped and would not seal along the top. He replaced both hinges, which had worn through their bushings, and reset the alignment so the seal meets evenly the whole way round.
Juniper A.2026-07-22
The built-in grill sparked but never carried flame on the left section. He found the burner tube rusted through underneath where you cannot see it, fitted a replacement and reset the spacing at the ports.
Roscoe T.2026-07-21
The cooktop kept shutting itself down about ten minutes in. The cooling fan beneath it was choked with drywall dust from a remodel. He cleared the intake, fitted a fresh fan, and it runs full dinners.
Barrett L.2026-07-16
Bake ran about forty degrees under the setting and nobody noticed until the bread failed twice. He put a probe in, measured the drift across a full preheat, and changed the temperature sensor, not the board.
Lysander O.2026-07-14
Smoke was rolling back into the kitchen instead of going up. He checked the roof damper and found it stuck half shut with lint and paint overspray from a repaint. Freed and lubricated, and the draw is right.
Tamsin B.2026-07-11