The upper oven preheated fine and then drifted down over an hour. He measured the sensor against its curve instead of swapping it blind, found it drifting once hot, and changed it. It has been steady since.
Lavinia Q.2026-07-26
Warranty
What the repair is warranted for
90 days on labor, 365 days on parts. Written on the invoice, not buried in a terms page you have to hunt for.
- Labor
- 90 days
- Parts
- 365 days
- Parts source
- OEM
Covered
- Labor 90 days
- If the fault we repaired comes back inside the window, the return visit is not billed and the diagnostic is not charged again.
- Parts 365 days
- Every part we supply and fit is covered for a full year from the date of the invoice, against failure in normal use.
- Parts source OEM only
- Genuine OEM parts only. No aftermarket substitutes on sealed gas, ignition or control components.
- Estimate In writing
- You get a written estimate before any part is ordered or any labor is billed.
Not covered
- A different fault on the same appliance. A new fault is a new visit, and it gets its own written estimate.
- Damage from a supply problem we flagged and you chose not to have corrected — an unbonded ground, a shared circuit, a gas supply running below spec.
- Cosmetic wear, glass, grate and burner-cap finish, and anything that arrived scratched.
- Consumables. Bulbs, filters, gaskets that are past their service life and batteries in an ignition module are wear items, not warranted parts.
- Work performed on the appliance by anyone else after our visit.
- Any claim made against the manufacturer. We cannot administer, extend or shorten a factory warranty.
Our warranty is not the manufacturer's warranty
This is the distinction that causes the most confusion, so it is worth stating flatly. What is described above is a workmanship and parts warranty from this shop. It is our own promise, backed by us, and it applies only to the work on your invoice.
It is not a Wolf warranty and it has no effect on one. If your appliance is still inside the manufacturer's coverage period, call Wolf before you call us — a factory-covered repair should cost you nothing, and this shop cannot perform one.
Making a claim
Call the number below with the invoice date and the appliance's model and serial designation from the rating plate. There is no form and no claim portal. The same technician who did the work takes the call.
Which work this applies to
- Burner and ignition: clicks, sparks, no flame
- Wall ovens and controls: not heating, drift, dark panels
- Steam ovens: no steam, standing water, a dead panel
- Induction and electric cooktops: dead zones, pan detection
- Hoods and blowers: weak capture, noise, dead speeds
- Outdoor gas grills: no light, cold section, seized valves
Pricing sits on its own page: what it costs. Questions people actually ask are on the FAQ.
What it costs
What does a warranted repair cost?
The warranty attaches to the repair, so these are the figures it sits behind: 90 days on labor, 365 days on parts. A return visit inside the labor window is not billed again.
$80 Flat $80 diagnostic covering the visit and the full diagnostic sequence, credited toward the repair once you approve the work.
| Repair | Parts and labor |
|---|---|
| Igniter or spark module replacement | $210–$530 |
| Burner valve or orifice service | $220–$680 |
| Oven thermostat or temperature sensor | $180–$550 |
| Convection fan or motor | $270–$710 |
| Control board or touch panel | $470–$1,100 |
| Door hinge, glass or seal | $180–$710 |
| Diagnostic visit | $80 |
Bands, not quotes. 90 days on labor, 365 days on parts. Genuine OEM parts only.
Questions
What does the warranty actually cover?
- Is your warranty the same as the manufacturer's warranty?
- No, and the two do not interact. This warranty covers the workmanship and the parts supplied on the invoice. If the appliance is still inside the manufacturer's own coverage period, call the manufacturer first, because that route should cost you nothing.
- How is a warranty claim made?
- By telephone, with the invoice date and the model and serial designation from the rating plate. There is no form and no claim portal here. The same technician who did the work takes the call, which is the shortest route to sorting it out.
Customer feedback
Calls that came back under warranty, and calls that did not
4.9
out of 5 across 82 customer reviews of this shop. Each one below is a single call, in the words of the person who paid for it.
The bake element let go in the middle of holiday prep. He had one on the van, changed it, then checked the terminals in the rear box because the old one had arced. Dinner went ahead about an hour late.
Ellery N.2026-06-29
Every burner sparked whenever one knob was turned. He traced it to moisture sitting in the switch block after a boil-over, dried and resealed it, and showed me where the spill had run in. One burner at a time now.
Cassia L.2026-05-06